The new customer service center, on the first floor of the new building, is divided into three clearly and functionally designed zones covering around 600 square meters, allowing a dynamic and intuitive tour through the individual areas of use: Reception, waiting area and consultation areas. The two entrances to the customer service center via the main entrance on the corner of Tübinger Strasse and Feinstrasse and via the underground car park lead directly and with visual contact to the reception and information desk. The quality of the entrance from the underground car park is enhanced by drawing the façade into the interior, allowing the inside and outside to merge. The view into the open space is unobstructed and the funnel-like design of the existing corridor situation naturally guides visitors into the customer service center. Welcome to WGV!
The design of the reception desk as a defining element and contact point for all customers reflects the route axes, welcomes visitors from both entrances equally and also offers service staff an optimal overview of the waiting area. Customers can take a seat on the comfortable seating islands in the waiting area, which is centrally located. A wall element with integrated functions such as an information screen, holders for currently changing flyers and water dispensers provides waiting staff with initial information and ensures an entertaining stay. The view of the green inner courtyard in combination with the integrated planting in the waiting and entrance area also creates a pleasant atmosphere and a healthy indoor climate.